Gotta be honest Im pretty pissed off. I work in Lexington and live in nicholasville. I needed to pay a couple of bills so i figured id stop here and yes this branch is across town for me but i was just ready to get out of Lexington. I pull up to the atm get out my money stick in my card to get a msg that said "this atm cannot accept cash deposits at this time" If i remember correctly this same msg appeared almost 2 weeks ago when i was making a withdraw. I now have to drive 10 miles back to Lexington THAT IS A 20 MILE TRIP. I AM FUMING. Figure out a way to let us know when a trip to your branch is a total waste of time A BEFORE WE ACTUALLY DO IT.
Here is where I have a problem. I was promptly greeted by XXXX at this very same location. I will not put the associates name, because I rather this be an opportunity for this person than humiliation. I explained what happened, and the first thing Associate X says is, "Did you call the ATM number?" That suggests to me, that I am bothering you. Also, if I did call the number, why the F would I be talking to you? He also adds that their machine has given them trouble in the past, and that this happened before. K. Then why not fix it??? Nevertheless, he so kindly calls the Chase ATM hotline, and explained the problem. Here is where X makes his/her final mistake. After the phone call ends, X tells me that my claim "will be credited within 12 hours, but usually it only takes 2 or 3 hours". You my friend, just over promised... and would ultimately under deliver. I leave, going out with my family for the day.
Excellent! When I go here I always notice that they have very friendly bankers/workers.It's a really good bank. Plus they have suckers/dum dum pops for the kids.;)
Oct 20, 3:23am I attempted to make a cash withdrawal at the ATM at this location. The transaction complete, the machine made the cash counting sound right before money comes out... Nothing happens. Message reads on the screen, "we are currently unable to dispense cash". Weird. I instantly check my balance on the Chase Ap, money gone. Inconvenient, but no problem. Machines malfunction, no one at fault. I would return later that same morning.
*Beware, do NOT use the ATM at this location!
I feel compelled to write this review based on the outstanding customer service I have been blessed with by the awesome people who work there !! I have had some recent complications with my payroll check being deposited then voided over an accounting error which caused my account to be negative $1000.00. Pending charges were returned etc... Throughout this ordeal Kyle and Charlotte went out of their way to be genuinely concerned, helpful and encouraging, taking my calls, calling me by name at the branch asking if i was ok. Just super people !! If i lived far away I would still bank here it is a joy to be around good people in a business endeavour, it's rare nowadays. all I can say is THANK YOU !!! : )
Next day, I check my account. No credit. I call the "Customer Service" number on the back of my card. Service Rep says that a claim has been made, but there is no time table as to when my credit will go thru. Really??? Pretty irritated at this point, I choose not to deal with this until returning home two more days later. I arrive home, call the number again. Service Rep says once again that she sees a claim has been made, but there is not a credit on my account... Right. Nothing happens for two more days, until I visit a branch nearby home. This is now Oct. 26, six days later. I tell two different people in person my story for the fourth time And then Boom! Within 24 hours, I'm finally magically credited by someone who actually cared.
Bottom line, mistakes happen... But listen, problem solve, under promise/over deliver, and follow up with your customer.
Chase Bank is a US Bank based in Nicholasville, Kentucky. Chase Bank is located at 100 Rebel Rd, Nicholasville, KY 40356, USA.
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