And who wants to pick up a car with no gas?
My husband picked up a Jeep Compass this morning. It was filthy, inside and out and out-of-gas. The attendant saw leaves in the driver’s side floor and vacuumed those but left the rest untouched. There are coffee container lids in the back, tobacco residue on the console, the dash is dusty and the passenger floor dirty—the outside was unwashed.
The vehicle is also too small for our needs which were clearly stated when we ordered the vehicle.
Would be five stars, which would reflect my normal experience with Enterprise in general, and the Nicholasville office in particular. This time I asked to be picked up at a nearby repair shop. I was promised a ride in 20 minutes, but 50 minutes later was still waiting. I needed to make an appointment 1.5 hours away, and thought I had allotted plenty of time.
I rented a van but it had been wrecked and they gave me a sweet upgrade. The SUV was beautiful and spacious and comfortable. Only problem was that one tail light and one turn signal didn't work. Aside from that, the check in/out was easy and the person handling the process was friendly.
Three stars only because of the service rep. I got to the office and started the check in process, this part was fine as the rep was very friendly and quickly went through the process. They didn’t have the size car I wanted so I had to take a Jeep Patriot SUV which was disappointing because I was renting to save on gas. Once in the car it smelled heavily of smoke and was a little dirty inside (which always worries me that I will get charged) the drive down was terribly uncomfortable and I had to stop for gas every 3 hours. There was a maintenance light that kept coming on and going off, there was an odd whistling/whining noise when driving at highway speeds. To top everything off we had water from the road splash on the windshield leaving dirt and when I went to to clean the windshield I found there was no cleaner so I had to pay out of pocket to make sure it was clean. Terrible experience with the car but the rep at least helped make it a little better.
Enterprise needs to understand that people rely on its advertised pick-up service, and it must staff its offices appropriately to meet that promise. The next time I have to rent, I'll have to wonder whether I can count on Enterprise to pick me up timely. I appreciate the way the staff handled the issue, but it shouldn't have come up in the first place.
Not your best—Enterprise!
This company has the nicest people working for them. Never attitude. Always willing to help. They are the best. Feels like dealing with good friends.
I made other arrangements to get to the office. The on-duty manager explained that they were understaffed at the moment, and only had one driver. He offered to compensate me for the trouble by not charging for the tank of gas in the car.
Enterprise Rent A Car is a US Car Rental based in Nicholasville, Kentucky. Enterprise Rent A Car is located at 2201 Lexington Rd, Nicholasville, KY 40356, USA.
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