The male employee that works there is super rude. Also, they started charging for tape. at a rate of 1 dollar per box. if you ship four boxes, they want to charge you 4 dollars for a little tape when they sell a whole roll right there in the store for 3.99. ARE YOU SERIOUS? Save yourself a huge headache and drive down nicholasvilla rd and go to FedEx. UPS needs to be shut down, they can't get away with price gouging people forever.
This morning I stop by the store to pick up our packages, and the owner and one other employee were present. I said I was there to pick up a package, and as I was standing there, I saw the packages and pointed them out. Immediately, before any other words were uttered out of his mouth, the owner stated that "You're lucky these didn't get sent back" with the most condescending tone of voice. I have to say my response was less than stellar at this point. Even after stating that I had called to make these arrangements, the owner proceeded to insinuate that I must be lying because only he and three other people work there and no one knew anything about it. I, not so kindly, explained that I would be more than happy to provide my phone records and the emails displaying the time I actually ordered the product, and how all of those time would correspond accordly with my calling their store to set up this delivery. At this point, the owner continued to feign innocence in all of this, as I explained to him that the way in which he was treating his customer was completely uncalled for and that I would no longer use his services or send other business his way. And, I will be completely honest and say that my attitude by the end and my choice of language was quite colorful, to say the least, but I will not be talked to in that manner when the issue is not with me but rather with incompetent employees that don't document conversations regarding accepting a package for someone. Needless to say, the owner needs a few lessons on how to deal with customers.
I have been using The UPS Store 4819 for well over four years now, and I always made a point to direct my friends and family to do their printing and shipping business with this store. After my experience this morning with the Owner of this store, I will never spend another cent at any of his UPS stores.
I know that other reviewers have had negative experiences but I received excellent services. The staff were professional and friendly. I had to ship several packages from KY to NY. They were very helpful and I will definitely use them again.
The employee was very rude! He wanted to charge me $1 to apply tape. I have never had to pay $1 to fix a tiny tear on the box. It's a piece of scotch tape! I could buy a whole roll for less than a dollar. It was the way the employee talked to me. I wouldn't talk to someone That way ever! I've never had issues before with ups, and we use them quite frequently. Very rude and will go with post office instead now. Lost my service!
The employees are extremely RUDE,ARROGANT, HATEFUL and CONDESCENDING! I will NEVER do business there again nor will I recommend them to anyone. After major run arounds last Saturday my package STILL HAS NOT SHIPPED and this is Thursday! Wow just wow.
And on further inspection of my packages once I got to my office this morning, my name, office phone number, and extension were clearly written on the package, yet I recieved no phone call stating that the packages arrived or that there was an issue. How easy would it have been to call and ask about the packages rather than threatening to send them back with no warning once I came to pick them up?!
NEVER AGAIN!
Last week, I had to place an order for a special product we needed for work and was concerned that we might miss the UPS delivery driver at our office, so I called to make arrangements with the store to have my package delivered there. I spoke to an older lady who gladly said they would accept my package, so I ordered the product and set up the shipping for the package to be delivered to the store.
The Ups Store is a US Finance company based in Nicholasville, Kentucky. The Ups Store is located at 1067 N Main St, Nicholasville, KY 40356, USA.
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